Contact us
Effective 2026-07-27.
Every message is read by a person. There is no ticket queue to work through.
A number looks wrong
Send the store address and what you expected to see. Wrong numbers are the most useful thing you can report: they usually point at a store shaped in a way the model handles badly, and that is fixable.
A store is missing
Some stores cannot be read from outside, usually because they sit behind bot protection. Tell us which one and we will say whether it is that or something we can fix.
Billing and credits
Include the email address on the account. Nothing else is needed, and please do not send card details: we never ask for them, and we could not use them if you did.
Privacy and data requests
Requests to see or delete what is held about you go to the same place. The privacy page explains what there is to see, which is less than most people expect.
Write to support@tryecommercetools.com.